Managed Service Providers- Security to Bank on: White Paper on Security Series
Managed Service Providers (MSPs) provide valuable services to thousands of companies in the United States and abroad. Quite a bit of what MSPs provide can be accomplished in-house, with better results, more control and for less money.
Managed Service Providers may not be the best solution for every customer, but they are a fact of life in the IT industry
What do MSPs do very well?
**Manage uptime, mitigate downtime, manage SLA's and ensure penalties are paid by vendors
**Gathering detailed network information regarding hardware, software and status.
What do MSPs do well?
**Accomplish basic maintenance & management tasks on Servers, workstations & network devices
**Documentation & reporting within the scope of their management software
**Remote support for common problems
**Provide just-in-time supplies (toner & maintenance kits) for printers
What do MSPs do poorly?
*This is mainly due to the fact they waste too much time trying to resolve issues
remotely and don't realize when an issue must be resolved on-site
*Often the highly qualified tech's are not allowed to go on-site, but rather provide
telephone support to the less qualified tech's on-site
**Many lack the skills needed to troubleshoot and resolve advanced Server or network issues
What are the alternatives to Managed Service Providers?
The main players for in-house solutions to compete with Managed Service Providers are:
**Kace, a Dell company
**ScriptLogic, a Quest company
**ELM by TNT software
There are a lot of niche players that provide industry leading solutions for their niche, here are a few:
*Fortinet or SonicWall for Security
*Castrum or HP for secure document management
Any small business wishing to meet IT security, compliance & reporting requirements in-house must realize that they need a trusted adviser who is well versed with the technologies for advice, support and continuity. Businesses also should realize that there must be at least two people, in-house, who are trained on all the technologies.
Evaluating and choosing products that meet the unique needs of each business is important. Some solutions, like Kace, may be too expensive for a company with 30 users where products from ScriptLogic, Quest and Fortinet may meet the need and scale as the company grows.
Copyright © 2012 by Ellegent Systems, Inc